1. Introduction and Scope of This Policy
gk9my is a licensed online casino platform offering slot games, live casino and sports betting to eligible players in Malaysia. We understand that your privacy is a serious matter, and we are fully committed to handling your personal information with trust and responsibility.
This Privacy Policy applies to all players who register an account at gk9my, use any of our services, access our website, or contact our support team. By using the gk9my platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.
If you do not agree with any part of this policy, please stop using the platform and contact us at [email protected] to discuss the options available.
🔒 Important Note: This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy for a complete understanding of our shared responsibilities.
2. Information We Collect
gk9my collects various types of information for the purposes of managing your account, processing financial transactions, complying with legal requirements and improving the quality of our services. Data collection is carried out directly from you or automatically when you use our platform.
2.1 Information You Provide Directly
- Full name as stated on your identity card or MyKad
- Date of birth (to verify that you are at least 21 years of age)
- A valid email address and mobile phone number
- Current residential address
- Copy of identity document for the KYC (Know Your Customer) process
- Payment method information including your Touch 'n Go eWallet, DuitNow, FPX, ShopeePay account details or crypto wallet information for USDT, BTC and ETH
- Any communications you send to our support team
2.2 Information Collected Automatically
- IP address and general location data (country or state)
- Web browser type, operating system and device type used
- History of gaming and betting activity in your account
- Deposit and withdrawal transaction records
- Date, time and duration of each login session
- Cookie data and similar tracking technologies for functional and analytics purposes
⚠️ Age Verification: We are required to verify that all players are 21 years of age or older. Date of birth information provided during registration is mandatory and will be verified through our KYC process. Accounts found to be owned by underage individuals will be terminated immediately.
3. How We Use Your Personal Information
Your personal information is used by gk9my solely for lawful purposes related to the operation of our online casino platform. We do not use your data for undisclosed purposes without your prior consent.
- Verifying your identity and processing new account registrations
- Processing deposits and withdrawals via supported payment methods
- Complying with legal requirements related to international licensing, KYC and AML
- Providing 24/7 customer support via live chat and email in Malay and English
- Sending important account-related information such as transaction confirmations and security notifications
- Preventing fraud, multiple account use and other unlawful activities
- Monitoring and improving your gaming experience on the gk9my platform
- Sending promotions and bonus offers (with your consent, and subject to your marketing communication preferences)
We will not use your information to make automated decisions that have a material negative effect on you without appropriate human intervention.
4. Sharing and Disclosure of Information
gk9my does not sell or rent your personal information to any third party for their own commercial purposes. However, there are certain situations where we need to share your information with other parties:
4.1 Service Providers
We work with trusted third parties to carry out certain operations, including payment platform providers, cloud and technology service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and may only process your data in accordance with gk9my's instructions.
4.2 Legal and Licensing Requirements
As a licensed platform operating under international licensing, gk9my is obligated to disclose certain information to regulatory authorities and law enforcement when required by law or a valid court order. This includes AML-related reporting requirements and fraud investigations.
4.3 Security Protection
In cases where we detect suspicious activity, attempted fraud or security threats, we reserve the right to share relevant information with the responsible authorities to protect the platform and our player community.
5. Data Security and Protective Measures
gk9my implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, modification or destruction.
- Data encryption using TLS/SSL 256-bit protocols for all communication between browser and server
- Password storage using irreversible cryptographic hashing methods
- Two-factor authentication (2FA) available for all player accounts
- Round-the-clock security monitoring by our IT security team
- Regular security audits by independent third parties
- Role-based access controls for all internal staff
- Data centres complying with high-grade physical security standards
🛡️ Shared Responsibility: The security of your account also depends on your own actions. Please use a strong password, do not share your login details with anyone, and contact us immediately at [email protected] if you suspect any unauthorised activity in your account.
6. Cookies and Tracking Technologies
The gk9my website uses cookies and similar technologies to ensure the platform runs properly and to give you a more relevant experience. Cookies are small text files stored on your device when you browse our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, game sessions and payment processing. These cookies cannot be turned off.
- Functional Cookies: Allow the platform to remember your preferences such as language, game limits and display settings.
- Analytics Cookies: Help us understand how players use the platform so we can improve our services. This data is collected in aggregate and does not identify you personally.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality and your gaming experience.
7. Your Rights Regarding Personal Data
As a gk9my player, you have certain rights relating to the personal information we hold about you. We respect these rights and will process any related requests within a reasonable time.
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right of Rectification: If any of your personal information is inaccurate or incomplete, you may request that it be corrected.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
- Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
- Right to Restriction: In certain circumstances, you may request that we limit how we use your data.
- Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service.
To submit any request relating to your privacy rights, please contact our support team via live chat or email. We will verify your identity before processing any request to ensure the security of your data.
8. Data Retention and Deletion
gk9my retains your personal information for as long as your account is active and for the period required after account closure to meet legal obligations, resolve disputes and enforce our agreements.
Financial transaction records, including deposit and withdrawal history, are kept for the period specified by our licensing authority for audit and AML compliance purposes. Once the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to your identity.
📋 If you close your gk9my account, we may still need to retain certain information for the period required by law. This is not our choice but an obligation that any licensed financial and gambling platform must fulfil.
9. International Data Transfers
As a platform operating under an international licence, gk9my's servers and infrastructure may be located outside Malaysia. This means your personal information may be processed or stored in other countries that may have different data protection laws from Malaysia.
We ensure that any such data transfers are protected by appropriate safeguards, including data processing agreements that comply with internationally recognised data protection standards. Your information will not be transferred to countries without an adequate level of protection without additional control measures in place.
10. Links to Other Websites
The gk9my platform may contain references to third-party services such as game providers or payment gateways. This Privacy Policy applies only to the gk9my platform and does not cover the privacy practices of any third-party websites or services.
We encourage you to read the privacy policy of any third party you deal with directly, as we are not responsible for their data practices.
11. Changes to This Privacy Policy
gk9my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements or industry practices. Any material changes will be communicated to you via your registered email or a clear notification within the platform before the changes take effect.
The "Updated" date at the top of this Privacy Policy will always reflect the current version of this document. Your continued use of the gk9my platform after any amendment means you accept the updated terms.
12. Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact our team through any of the following channels:
Live Chat 24/7
Chat directly with our support team in Malay or English, available at all times.
We aim to respond to all privacy-related enquiries within a reasonable time. For formal requests such as data access or deletion, please include your account number or registered email to speed up the identity verification process.